Privacy Policy
We are committed to protecting your privacy and personal information.
Table of Contents
1Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Name and email address
- Account credentials and profile information
- Payment and billing information
- Audio and video files you upload
- Communications with our support team
Usage Information
- Device information and IP address
- Browser type and version
- Pages visited and time spent on our service
- Features used and interactions with our platform
2How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, as well as to communicate with you.
Service Delivery
- • Process and clean your audio/video files
- • Provide customer support
- • Manage your account
Communication
- • Send service updates
- • Respond to inquiries
- • Provide technical support
Improvement
- • Analyze usage patterns
- • Enhance our AI models
- • Develop new features
Security
- • Prevent fraud and abuse
- • Ensure platform security
- • Comply with legal obligations
3Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
IMPORTANT: We never share your audio or video content with third parties without your explicit consent.
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform, such as cloud storage providers and payment processors.
- Legal Requirements: We may disclose information if required by law or to protect our rights, property, or safety, or that of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
- Consent: We may share information with your explicit consent for specific purposes.
4Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Encryption
All data is encrypted in transit and at rest using industry-standard protocols.
Access Controls
Strict access controls ensure only authorized personnel can access your data.
Monitoring
Continuous monitoring and security audits protect against threats.
5Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy.
Retention Periods
- Account Information: Retained while your account is active and for 30 days after deletion
- Audio/Video Files: Processed files are automatically deleted after 7 days unless you choose to keep them
- Usage Data: Aggregated and anonymized data may be retained for analytics and service improvement
- Support Communications: Retained for 2 years to provide better customer service
6Your Rights
You have certain rights regarding your personal information. You can exercise these rights by contacting us at privacy@cleanaudio.app.
Access
Request a copy of your personal information
Correction
Update or correct inaccurate information
Deletion
Request deletion of your personal information
Portability
Export your data in a machine-readable format
Restriction
Limit how we process your information
Objection
Object to certain processing activities
7Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform and analyze usage patterns.
Essential Cookies
Required for basic platform functionality, such as authentication and security.
Analytics Cookies
Help us understand how users interact with our platform to improve performance.
Preference Cookies
Remember your settings and preferences for a personalized experience.
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.
8Third-Party Services
We may integrate with third-party services to enhance our platform functionality. These services have their own privacy policies.
Payment Processing
Stripe and PayPal for secure payment processing
Cloud Storage
AWS and Google Cloud for secure file storage
Analytics
Google Analytics for usage insights
Communication
Email services for notifications and support
9International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
Safeguards Include:
- • Standard Contractual Clauses approved by the European Commission
- • Adequacy decisions by relevant data protection authorities
- • Certification schemes and codes of conduct
- • Binding corporate rules for intra-group transfers
10Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
Important: If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.
11Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to your registered email address
- Displaying a prominent notice on our platform
Your continued use of our service after any changes indicates your acceptance of the updated privacy policy.
12Contact Information
If you have any questions about this privacy policy or our data practices, please contact us:
Sigmoid Creativity SRL
Str. Argentina 25
Bucharest, Romania
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